It is quite natural to focus on building new systems and organisations sometimes underestimate the cost of application maintenance.  "Spending on operations usually takes up over half the total IT budget, with much of the money going on support and maintenance" (Gartner 23rd December 2003).  We are aware that IT assets like all assets need maintaining, else their performance declines and they begin to trouble. IT assets usually drive businesses and have to be maintained and supported for them to deliver the required results.  Applications need constant maintenance because of frequent changes in the environment, hardware, statutes and business processes.   Unfortunately,  it is difficult to retain quality staff in application support, as it is the “un-sexy” part of IT - and yet, it often is a business critical function - think Payroll!  

Milan Solutions can help your organisation in a number of ways:

• We can ease the burden, so that you retain a small team on-site and outsource the rest to us.  In fact we can supply teams onsite and offshore.
• We can clear up the backlog of change requests and put procedures in place
• We can reduce your costs by at least 50%
• We free you to do what you do best - be close to your users and gather quality information
• We can handle almost any legacy, client server or modern technology
• We can set up processes for you to effectively manage third party support services
  

Milan Solutions provides a full range of Application Support services. 

• Service Level Agreements (SLA's)
• 1st, 2nd, 3rd line support
• Full in and out of hours support (24 x 7)
• Incident categories
• Standard and tailored support procedures
• Helpdesk facilities (via 0845 or 0870 numbers)
• Incident logging, tracking and reporting
• Client review of incident status via the web
• Communication via phone and / or email
• Dedicated NT and UNIX support servers
• Incident resolution
• Software configuration faults
• Program faults
• Data problems
• Performance issues
• Extended SLAs and Call-offs
• Planned maintenance / support
• Enhancement services
• 3rd party software support and maintenance
• Application management
• Full application replication
• Provision of broad multi-technology services to support variable, short term or service level driven demand

Talk to us about your needs.