We have experience of handling complex vendor issues in companies in the UK and India. We have successfully set up systems and processes for smooth vendor relationships and management.  In particular, we can assist you in:

Vendor Selection

We can assist in vendor and product selection by identifying vendors, drawing up organisational requirements, creating RFPs/ITTs and managing the full cycle of the vendor management process.  

Vendor Management

More often than not, there is a gap between what the customer wants, and what suppliers provide.  Most customers live with a degree of what they regard as poor and expensive customer service (e.g. from traditional large companies - including Outsourcing).  Over time, they have become used to managing or living with this gap.

We define this gap as an "expectation gap" arising from cultural, language and industry knowledge differences.  Due to this gap, the vendor company is not seen as being able to provide high value add services and a frustration sets in.  Unfortunately, other vendors often add fuel to the fire and often a campaign of malignment starts. 

Fortunately, we have seen that the gap can be managed but has to be done conscientiously by all parties and needs an active catalyst.  Call us and speak with one of our directors to see how we can help.